Confidentiality Policy

It is our policy to protect your rights as a consumer seeking services by maintaining confidentiality regarding any of your personal information, records kept, and services provided. Center staff will refrain from discussing your issues with anyone who is not a TRI staff member or releasing your information that may be requested by third parties, without your written permission.

Grievance Policy/Consumer Appeals Process

It is our sincere hope that our services are always delivered in the most professional manner. However, if the service delivery or interactions with staff are not satisfactory to you, we want you to know that you have the right to discuss the issue with representatives who have progressively higher levels of organizational responsibility. You may first ask to speak to a supervisor and then the Executive Director. The office of Adult Career and Continuing Education Services (ACCES) is also available to consider complaints by calling 518-486-3777 or by writing to Joseph Tedesco, NYS Education Department Phone# 518 408-4850, Joseph.Tedesco@nysed.gov, ACCES-VR/Service Delivery, 89 Washington Avenue, 5th Floor, Room 580 EBA, Albany, NY 12234, or sending an email Joseph.Tedesco@nysed.gov. You may also use
the Client Assistance Program staff (see below).

External Review/Client Assistance Program

The Client Assistance Program (CAP) is responsible for assisting individuals with all disabilities who are receiving or requesting rehabilitation or other services to secure the benefits and programs available under the Rehabilitation Act of 1973 as amended. You have the right to speak, at any time, with the Statewide Client Assistance Program
Coordinator by calling (800) 993-8982 (Voice/TYY) or (518) 432-7861 or E-mail: mail@disabilityadvocates.org or writing to: Disability Rights New York / Disability Advocates, Inc. 725 Broadway, Suite 450 Albany, NY 12207, phone: (518)474.2925 or (800)222.5627 (voice/TTY).

Website Accessibility Statement

We are committed to making our website as accessible and inclusive as possible for all visitors. We have taken steps to ensure that our website meets accessibility standards and provides a user-friendly experience for everyone.

If you experience any difficulties accessing content, using features, or have suggestions to improve accessibility, please don’t hesitate to contact us.

You can reach us at: info@taconicresources.org
We value your feedback and are continually working to enhance the accessibility of our website.